FAQs

Find answers to our most frequently asked questions.

Orders & support

At Yugen Living, we strive to make your online shopping experience seamless and enjoyable. Placing an order with us is simple and secure, ensuring that your transactions are protected. Once your order is confirmed, our dedicated support team is here to assist you at every step. Whether you have inquiries about product details, shipping information, or need assistance with returns, our customer support is just a message away.

How do I make a purchase?

Making a purchase is easy! Simply browse our website, select the items you love, and add them to your cart. Proceed to checkout, where you can enter your shipping details and payment information to complete the purchase

Have further questions? Contact us

How do I cancel my order?

If you need to cancel your order, contact our customer support as soon as possible. We'll do our best to assist you. Keep in mind that once an order is shipped, it cannot be canceled

Have further questions? Contact us

How do I know if my order is confirmed?

After successfully placing your order, you'll receive a confirmation email with all the details.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, Ideal, Bancontact and other secure payment gateways.

Shipping & Returns

For detailed guidelines on returns, including how to initiate the process, please visit our Returns and Exchanges page. Your satisfaction is our priority, and we're committed to making your shopping experience with us enjoyable and worry-free.

Do you offer free shipping?

Yes, we offer free shipping on orders over €100. Enjoy the convenience of having your favorite items delivered to your doorstep without any additional shipping charges.

Have further questions? Contact us

What is your guarantee and refund policy?

We stand behind the quality of our products. If you're not satisfied, our guarantee ensures a hassle-free refund or exchange. Please review our detailed refund policy on our website for more information.

Have further questions? Contact us

What if my item arrives damaged?

We apologize for any inconvenience. Contact our customer service within 2 days with a photo of the damaged item, and we'll promptly assist you in resolving the issue with either a replacement or refund.

How do I contact customer service?

Our customer service team is here to help! Reach out via the contact form on our website. We aim to respond promptly to assist you with any queries or concerns.

Where do you ship?

We currently ship to the Netherlands, Belgium & Germany. For more details or special shipping requests, please refer to our shipping information page.

Product information

For detailed information about the specifications, materials, and care instructions of our products, please explore the individual product pages. We believe in transparency and want you to make informed choices, so don't hesitate to reach out to our customer service if you have any questions or need further assistance.

Where are your products made?

Our products are proudly crafted in Europe. We prioritize quality and ethical manufacturing practices to ensure you receive products that meet our high standards.

Do you offer samples of your product?

Currently, we do not provide product samples. However, we strive to provide detailed product descriptions and customer reviews on our website to help you make informed decisions. If you have specific questions, our customer service team is happy to assist you before making a purchase.

Where can I find more information?

For more detailed information about our products, services, or policies, explore our website's comprehensive FAQs section. If you have specific inquiries, feel free to contact our customer service team for personalized assistance.