Return & Cancelation | Yugen Living

Return Policy

At Yugen Living we want you to be completely satisfied with your tableware purchase. If for any reason you are not, we've outlined our return policy below to make the process as easy as possible.

Eligibility for returns
Unused and unopened items: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

Within 30 Days: You have 30 calendar days from the date of purchase to initiate a return.

How to initiate a return
Contact customer support: To start the return process, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. Provide your order number and details about the item you would like to return.

Packaging: Please ensure that the item is securely packed in its original packaging. Include the RA number on the package.

Refund Process
Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

Refund issued: If the item is approved for a return, we will process the refund to your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Return Shipping
Customer responsibility: You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

Damaged Returns: If the returned item is damaged in transit due to inadequate packaging, we may not be able to process the refund. Ensure proper packaging to prevent damage during return shipping.

Enjoy your purchase